Hi-ho the merry-oh
Oct. 6th, 2005 12:56 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
tahnanFollowup to my "mad as Dell" post:
Today I got email from "Samuel Samuels" with the subject "Are you Satisfy with services". Quick check: is there anyone here who wouldn't have assumed this was spam? In this case, I happened to suspect it wasn't, because I'd gotten two phone messages earlier today from Dell Customer Support. I'm pretty sure that's where they were from, because I have to admit, I couldn't especially understand the man through his unidentifiable accent. Well, OK, I got the "Dell" bit; I couldn't understand the crucial bit where he was giving me a number starting with, I think, "789789". I'm not sure what the number was, or, for that matter, what it was for.
Side note: I firmly believe that everyone deserves a job. I don't believe in discriminating based on education or nationality. But I do believe that it's not discrimination if you don't hire someone who can't make himself understood on the phone to make phone calls, and it's not discrimination if you don't hire someone who can't write coherent English to send emails.
(Side note to the side note: the sentence "You can evaluate my representative service from 7 to 9 if you are satisfied or from 1 to 6 if you are dissatisfied", in reference to a forthcoming survey of my satisfaction, may be part of a form letter, and not Mr. Samuels's fault. The subject line, I blame on Mr. Samuels.)
The one thing I think I understood, though I'm not certain, was the phrase "7 to 10 days" with regards to the shipping. If that's true, no amount of semi-polite email or phone calls from Samuel Samuels is going to make me feel especially OK with them taking over a week to fix the mistake.
I just can't avoid having a bad feeling about this. Something, I fear, will go terribly wrong, and they'll ship me the wrong part again, or they'll ship it in April, or something Something, at any rate, that will make me not at all Satisfy with services.
Today I got email from "Samuel Samuels" with the subject "Are you Satisfy with services". Quick check: is there anyone here who wouldn't have assumed this was spam? In this case, I happened to suspect it wasn't, because I'd gotten two phone messages earlier today from Dell Customer Support. I'm pretty sure that's where they were from, because I have to admit, I couldn't especially understand the man through his unidentifiable accent. Well, OK, I got the "Dell" bit; I couldn't understand the crucial bit where he was giving me a number starting with, I think, "789789". I'm not sure what the number was, or, for that matter, what it was for.
Side note: I firmly believe that everyone deserves a job. I don't believe in discriminating based on education or nationality. But I do believe that it's not discrimination if you don't hire someone who can't make himself understood on the phone to make phone calls, and it's not discrimination if you don't hire someone who can't write coherent English to send emails.
(Side note to the side note: the sentence "You can evaluate my representative service from 7 to 9 if you are satisfied or from 1 to 6 if you are dissatisfied", in reference to a forthcoming survey of my satisfaction, may be part of a form letter, and not Mr. Samuels's fault. The subject line, I blame on Mr. Samuels.)
The one thing I think I understood, though I'm not certain, was the phrase "7 to 10 days" with regards to the shipping. If that's true, no amount of semi-polite email or phone calls from Samuel Samuels is going to make me feel especially OK with them taking over a week to fix the mistake.
I just can't avoid having a bad feeling about this. Something, I fear, will go terribly wrong, and they'll ship me the wrong part again, or they'll ship it in April, or something Something, at any rate, that will make me not at all Satisfy with services.
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(no subject)
Date: 2005-10-06 05:18 pm (UTC)(no subject)
Date: 2005-10-06 05:29 pm (UTC)